Shipping Details
We will only accept refunds if you contact us within 7 days after the product arrives. Please check the refund conditions and contact us at the address below.
Contact us
In addition, we do not accept any returns or refunds due to customer’s convenience. Thank you for your understanding. Please also check this page for returns
Terms of refund
Refunds are only accepted in the following cases:
- In case of defective products
- If the product is different (* We do not accept returns due to change of type of love doll.) ）
- If the quantity is different
However, refunds cannot be accepted in the following cases.
- If it has already been opened
- If it is soiled or damaged at the customer’s responsibility
- In the case of scratches or damage that can be generally overlooked, other than dirt that interferes with the use of the product or significantly reduces its value.
- If you purchased outside of our site
Refund Policy
- Please understand that if you wish to receive a refund for your convenience before shipping, we will deduct a fee of 500 yen and refund it.
- If you wish to receive a refund due to temporary shortages, please be assured that we will refund your money within 1-7 days.
Credit Card Refund Procedure
STEP 1: Contact us and submit your refund request.
STEP 2: The person in charge of the inquiry will submit the refund procedure to the credit card company within 3 business days.
STEP 3: Please note that it will take about 25 business days for the refund to arrive in your account after you submit it.
*Credit card payment orders cannot be changed to bank transfer refunds.
Procedure for bank transfer refund
STEP 1: Contact us and submit your refund request.
STEP 2: Fill in the details of your account (bank name, branch name, branch number, account number, and cardholder) accurately by e-mail and send it to “Contact Us”.
STEP 3: We will refund your money within 1-7 days. Please pay attention to the person who is inspected.
PayPal Refund Instructions
STEP 1: Contact us and submit your refund request.
STEP 2: The person in charge of the inquiry will process the refund within 3 business days.
Taxes
About consumption tax:
- The selling price is inclusive of 10% consumption tax (excluding customs duties). When you pay, this tax will be taken into account in the price.
About Tariffs:
- If the product is subject to customs duties during transportation, we will bear the burden. Customers can rest assured that they will receive the goods.
About the delivery company
1. Our products will be shipped using international express mail. ONE OF THE FOLLOWING SHIPPING COMPANIES IS SELECTED: SAGAWA EXPRESS, YAMATO TRANSPORT, FEDEX, DHL, OR UPS.
2. You can check the shipping status of your purchase on the tracking site of each delivery company.
Sagawa Express: https://www.sagawa-exp.co.jp/
Yamato Transport: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
UPS: https://www.ups.com/track?loc=ja_JP&requester=ST/